Refund policy
[ROVEN WEAR] — Return & Refund Policy
We want you to love what you ordered! If you are not completely happy with your purchase, we are here to help.
1. How many days do I have to return an item?
You have [30 days] from the date your order is delivered to request a return or exchange.
2. Does my item qualify for a return?
To be eligible for a return, your item must be:
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Unused and in the same condition that you received it.
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In the original packaging with all tags attached.
Non-returnable items:
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Final sale or clearance items
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Custom-made or personalized items (like the logos or specific designs we printed just for you!)
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Intimate items, swimwear, or earrings (for hygiene reasons)
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Gift cards
3. How do I start a return or exchange?
It's easy! Just send us an email at [wadoodali805@gmail.com] with your order number and let us know if you want a refund or to exchange the item for a different size/color. We will reply with instructions on where to send your package.
4. Who pays for return shipping?
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If you just changed your mind or ordered the wrong size: You are responsible for paying the return shipping costs.
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If we made a mistake (like sending the wrong item): We will cover the return shipping costs completely!
5. When will I get my refund?
Once we receive and inspect your returned item, we will send you an email to let you know we got it.
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If approved, your refund will be processed right away.
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A credit will automatically be applied to your original method of payment within [3–7 business days], depending on your bank.
6. What if my item is damaged or defective?
Oh no! If your item arrives damaged or has a defect, please email us within [7 days] of delivery at [wadoodali805@gmail.com]. Please include a quick photo of the damage and your order number so we can send you a free replacement or issue a full refund right away.